FAQ

1. ORDERS

Q:1 How do I place my order?

Step 1: Click on the Category of your choice.

Step 2: Click on SHOP NOW.

Step 3: Click on ADD TO CART.

Step 4: Click on CHECKOUT where you must complete the details of your order and place your order successfully.

If you have any further questions, you can call our helpdesk at  8888849000 or chat with us using the Live chat at the bottom of your screen.

Q:2 Can I buy multiple products in single order?

Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

Q:3 Can I ship the products to an address that is different to my billing address?

Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.

Q:4 How do I know that my order is confirmed?

For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and SMS on your registered contacts asking you to reply with a ‘YES’ to confirm your order. Once you have confirmed ‘YES’, you will get a confirmation email and SMS on your registered email address and mobile number respectively.

Q:5 Can I leave items in my cart for future purchase?

Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

Q:6 Do I have to have an account to place an order?

Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

Q:7 How do I sign up for a ANGTATVA account?

All you need to do is provide us with your name, email address, mobile number and a password of your choice.

Q:8 What are the benefits of signing in?

Signing up for an account will give you benefits and give you a superior experience while shopping on Ang-Tatva. Your account allows you to:

1. Track all past and present orders at any time in one place.

2. Notifications as soon as your favourite products are back in stock.

3. Rate and review products.

4. Never fill in your address and payment details more than once.

B. SHIPPING AND DELIVERY POLICIES

Q:1 How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

Q:2 What is the range of locations to which we ship our products?

For India Orders:

We ship products throughout India and all orders of Rs 1499 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1499.

Q:3 How Can I track my order?

We dispatch most orders within 72 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.

C. RETURNS, CANCELLATIONS & EXCHANGES

Q:1 What is your Online Return Policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.

Q:2 How do I cancel my order?

Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care on +91 88888 49000 (Timings: 10am-6pm IST) and we will be happy to help you with your order cancellation.

Q:3 How will I get a refund for my cancelled orders and how long will this process take?

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91 88888 49000 (Timings: 10am-6pm IST) or email us at hello@angtatva.com.

E. SHIPPING & DELIVERY

Q.1 By when can I expect delivery of my order?

For India orders – All domestic orders are processed within 3 business day. You can expect delivery of the order within 7-10 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.

Q2. What do I need to know about my order delivery?

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as ANG-TATVA  takes no responsibility for goods signed by an alternative person.

Q3. What if I receive an incomplete, incorrect or damaged order?

While we try our best to fulfil your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

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